Cancellation & Refunds
We strive to provide the best experience for our customers. However, due to the nature of the services provided, we have the following cancellation and refund policy.
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Non-Refundable Subscription
Purchase of subscription-based products and services, including the Demand Supply Zone Indicator, Alerts, Screener, and one-to-one session appointments, are final and non-refundable. Once a subscription or appointment is booked, no refunds, partial or full, or prorated returns will be issued, even if the service is canceled before the end of the subscription period.
We highly recommend reviewing the features and terms of the subscription or appointment carefully before completing your purchase to ensure that the service aligns with your needs.
Subscription Period
Upon purchasing a subscription, you will receive full access to all product features for the entire subscription duration. Your access will automatically discontinue at the end of the subscription period unless you choose to renew.
Please note that no partial refunds or adjustments will be made if the service is canceled or unused during the subscription term.
No Auto-Renewal Policy
We operate on a manual renewal system, meaning subscriptions are not auto-renewed. At the end of your subscription period, you will receive a reminder email with instructions on how to renew your subscription.
If you choose not to renew within the specified time frame, your subscription will expire automatically without any further charges. Your access to all subscription features will remain active until the end of your current subscription period.
Renewal and Access
If you decide not to renew your subscription after receiving the reminder email, your subscription will expire automatically. Access to subscription features will continue until the conclusion of the current subscription period. After this, you will lose access to all features and services.
Changing TradingView Username
To maintain system integrity, once a subscription is activated, the TradingView username cannot be changed or modified during the subscription period.
Please ensure that the correct username is provided during the subscription purchase to avoid any issues.
Cancellation of Fraudulent or Unauthorized Subscriptions
We reserve the right to cancel any subscription deemed fraudulent, unauthorized, or in violation of our Terms of Service. Refunds will not be issued in such cases, and access to the subscription may be immediately revoked.
Exceptional Circumstances
In rare instances of proven technical issues on our end that significantly disrupt service delivery, we may offer remedies at our sole discretion. These remedies do not guarantee refunds but may include extensions of the subscription period as an alternative solution.
Contact Information
If you have any questions or concerns about your purchase, please contact our support team at info@surjeetkakkar.com. We are here to assist you with any inquiries.
Note: By purchasing a subscription or appointment, you acknowledge that you have read, understood, and agree to the terms outlined in this Cancellation & Refund Policy.